Effective Date: 01 December 2025
1. Introduction
Self Catering Swakopmund (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.
By using our website, you agree to the practices described in this policy.
2. Information We Collect
We only collect personal information that you voluntarily provide through the forms available on our website.
A. Newsletter Subscription Form
When you subscribe to our newsletter, we collect:
- Email address
B. Ask Before Booking Form
When you submit an enquiry, we collect:
- Full name
- Email address
- Message content
C. Reservation Request Form
When submitting a reservation request, we collect:
- Check-in date
- Check-out date
- First name
- Last name
- Phone number
- Email address
- Number of adults
- Number of children
- Additional information/message
We do not offer user accounts, login functionality, shopping carts, or public comment sections.
3. How We Use Your Information
We use your information strictly for the following purposes:
- To respond to enquiries
- To process reservation requests
- To communicate booking confirmations or clarifications
- To send newsletters (only if you have subscribed)
- To improve our services and customer experience
We do not sell, rent, or trade your personal information to third parties.
4. Legal Basis for Processing
We process your information based on:
- Your consent (when submitting forms or subscribing)
- Our legitimate interest in responding to enquiries and managing bookings
- Contractual necessity (when processing reservation requests)
5. Data Storage and Security
We take reasonable technical and organizational measures to protect your personal information from:
- Unauthorized access
- Loss or misuse
- Disclosure or alteration
Information submitted via forms is stored securely and only accessible to authorized personnel.
6. Email Communications
If you subscribe to our newsletter:
- You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
- We only send promotional or informational emails to users who have opted in.
7. Cookies and Website Analytics
Our website may use cookies to:
- Improve website performance
- Analyze visitor traffic
- Enhance user experience
Cookies do not collect personally identifiable information unless you voluntarily provide it through a form.
You can disable cookies through your browser settings.
8. Third-Party Services
Our website may use third-party service providers (such as hosting providers or email marketing platforms) to operate efficiently. These providers are required to maintain the confidentiality and security of your information.
We do not share your information with third parties for marketing purposes.
9. Data Retention
We retain personal information only for as long as necessary to:
- Respond to your enquiry
- Manage your booking
- Fulfill legal or administrative requirements
You may request deletion of your information at any time (see Section 10).
10. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
11. International Visitors
As we operate in Namibia, your information may be processed and stored within Namibia. By using our website, you consent to this processing.
12. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
We encourage you to review this policy periodically.